YOKKAO Shipping Policy
At YOKKAO, every customer and every purchase matters. We strive to provide the best online experience by partnering with the best courier service in the respective regions to make sure that your purchases reach you in the most timely manner.
Processing & Shipping Time
We ship directly from our EU warehouse to all destinations in the UK (Delivery Time is around 3 to 5 days*). Our warehouse is located at:
YOKKAO EUROPE – Muay Thai Combat Srl
Via Cipriano Manetti 36,
47891 Dogana Republic of San Marino (RSM)
*DUE TO COVID19, DELIVERY TIMES TO THE UK MAY BE IMPACTED AND CAN TAKE UP TO 7 DAYS.
PLEASE ACCEPT OUR APOLOGIES FOR THE INCONVENIENCE.
During checkout, shipping costs will be calculated accordingly along with an estimated delivery date. Note that we offer FREE STANDARD SHIPPING FOR ORDERS OVER £180.
***IMPORTANT NOTICE FOR UK CUSTOMERS ***
From January 1st, 2021, as a consequence of Brexit, for orders shipping to the UK: All shipments will be DAP (Delivery at Place), meaning that any eventual import duties should be paid by the shipments' recipients, upon arrival of parcels at UK customs offices.
Orders between £1 and £135 won’t incur in any import duties or VAT.
Orders over £135 will be subject to UK import duties and carrier brokerage fees. In case you don't wish to clear the import duties related to your shipment and wish to return it, please consider that our standard Return policy will apply. We don't issue refunds related to refusal to clear import duties once orders are shipped.
YOKKAO will not in any case:
- Be responsible for these related costs.
- Refund a customer that would have refused to pay for these related costs.
Custom duties and all associated taxes and costs are exclusively at Customers’ charge. These charges will have to be paid by the Customer to the shipping company or the local customs authority, upon arrival/receipt of the goods.
You will be sent an update with the shipping information and tracking number for your order via email as soon as it is shipped.
For more information on our shipping policy, you may send us a message over our contact page: yokkao.com/pages/contact-us